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Requirements
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 | Check your account balances. |
| Review recent account activity. |
| Transfer money between accounts. |
| Pay bills. |
| Change and cancel pending payments. |
| Find ATM and branch locations. |
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Is there a fee for Mobile Banking?
Mobile Banking is FREE! However, your mobile carrier's text
messaging and web access charges may apply. Web access is needed
to use Mobile Banking. Please check with your service provider for
details on specific fees and charges.
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Is Mobile Banking secure?
To ensure the safety and privacy of your account information, we provide
some key security features in Mobile Banking:
| Unique Activation Code — We send you a unique activation code to verify your phone number. This code associates your mobile phone with your account. This verification also lets you know your mobile phone number has been successfully registered in our system. |
| Authentication — You are authenticated for every interaction with Mobile Banking. |
| Encryption — We use 128-bit encryption for all transactions. |
| Fraud Detection — We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud. |
| No Identifiable Information — We don’t return any personally identifiable information in a text message, such as your full account number, e-mail address, or personal address. We never ask for or include your user ID or password in any message we send. |
No. We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking.
For some phones, such as a BlackBerry, we have logo and branding files that we copy to your phone. Those files do not contain any personally identifiable information.
What types of accounts can I access
with Mobile Banking?
Using Mobile Banking you may access all accounts that are accessible
through Bank@Home, including checking,
savings, CDs and loans. When you register for Mobile Banking, you can
choose which accounts you want to access.
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How do I enroll in Mobile Banking?
Enrollment for Mobile Banking takes place via
Bank@Home. If you are not currently using Bank@Home,
sign up now! To enroll
into Mobile Banking follow these easy steps:
- Log in to Bank@Home
- Click Options
- Scroll down to Mobile Banking Enrollment
- Enter you Mobile Phone Number where prompted
- Follow the needed steps for your mobile banking
version
- Click Submit
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| Services you want to use. |
| Accounts you want to access. |
During registration, we send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system.
You can also call
Customer Service (308) 382-4000 to assist you with the
registration process.
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| Verify that your mobile phone is on and able to receive text messages. Check with your mobile service carrier if you’re not sure you can receive text messages. |
| Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code. |
| Request a new activation code. Go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get new activation code. We’ll send you a text message with a new activation code. |
If you’re still having problems with the activation code, call Customer Service (308)382-4000 for assistance.
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Text Messaging Service
Questions
To use Mobile Banking’s text messaging service, you must:
| Have an online banking account. |
| Have a mobile phone that supports SMS text messaging and short codes. |
| Register for Mobile Banking and
select the text messaging service. Top of Page |
You receive all Mobile Banking text messages from 48179. To make it easier to recognize our text messages, add us to your contact list with the short code <short code>.
A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.
Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.
Please contact your mobile carrier directly if you aren’t sure what fees you will be charged to use Mobile Banking.
Send all text messages to 48179.
Keywords are the text messages you send to request account information or ATM and branch locations.
Account Balance Requests
Keywords: B, BAL, BALANCE, BALANCES
Check the balances for all accounts
you’ve registered in Mobile Banking. If you’ve registered accounts from
more than one financial institution, enter the financial institution’s
identifier before the keyword. For example: BAL.
Transaction
History Requests
Keywords: STMT, TRAN, HIST
(account nickname)
Check the most recently posted transactions of the account you specify with the account nickname. For example, TRAN S1.
Keywords: NEXT, MORE
If your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.
Keywords: ATM, BRANCH, BOTH (address)
Find ATMs, branch locations, or both near an address that you specify. You can enter:
· ZIP Code
· City and ZIP Code
· City and State
· Street, City, and State.
For example: ATM ANYWHERE OH.
Keywords: NEXT, MORE
If your ATM and branch location response message ends with "Reply NEXT" text NEXT or MORE to view more locations.
Keywords: HELP, HLP
Provides information about the
Mobile Banking keywords.
Stop
Requests
Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
Stop receiving Mobile Banking alerts. Text:
| STOP BNKG to cancel banking alerts. |
| STOP MKTG to cancel marketing alerts. |
| STOP ALL to stop all alerts. |
No. Whether you type "BAL" or "bal," we send a response with your account balance information.
ABCU Mobile Banking
BAL @ 1207 14:59
*1254 CHK1 $3,849.27
*5764 CHK2 $2,555.02
*4254 SAV1 $14,116.00
Reply STOP to cancel.
ABCU Mobile Banking
TRAN CHK1
1207 14:50
1207 PMT $5.55
1205 WDL $50.00
1201 DEP $100.00
Reply NEXT. Msg&Data rates may apply
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Make sure you’re sending text messages to 48179. Check the keyword and any additional information required for the request, such as the financial institution’s identifier, account nickname, or address.
No, keywords and text messages are not supported using e-mail. The two‑way feature of our text messages works only with mobile phones.
Text messages are limited to 160 characters. Sometimes we can't send all your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages — no more than five at a time.
If you receive one message, it means we've sent all the response messages to you, and you should receive them shortly. It may take a few minutes to receive them all, depending on your mobile service. If you haven't received all your messages after a few minutes, please let us know. If the problem persists, you may want to contact your mobile service carrier.
Your mobile service carrier may be blocking short codes, or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Banking. (Short codes are abbreviated phone numbers, usually five digits, we use to send Mobile Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.
To use Mobile Banking’s browser service, you must:
| Have an online banking account. |
| Have a mobile phone that supports web browsing. |
| Have a wireless data plan with your mobile service carrier. |
| Register for Mobile Banking and select the mobile browser service. |
Mobile Banking is
optimized for a wide range of phones – providing a rich and interactive
interface on touch screen phones, such as the iPhone and Android, while
maintaining a simple and clean interface for a wide range of phones from
a diverse set of manufacturers such as BlackBerry, Motorola, Nokia,
Samsung, and Sanyo.
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During registration we send you a unique website address (URL) that is intended only for you. The website URL will only work on the phones you’ve registered in Mobile Banking. Be sure to bookmark this address in your phone’s web browser so you can easily return to it.
If you can’t find the message that we sent during registration with the unique URL for Mobile Banking, you can request another message. Go to the My Phones page in online banking, find the phone number, and select the option Get a link to the Mobile Banking website.
Every mobile phone and mobile
network is different, so you may not be able to click on a link in a
text message.
Try these troubleshooting tips:
| Open the text message and click the Send or Go button on your phone to access the website URL. Then click the address to go directly to the website. |
| Open the text message and write down your unique website URL. Type the URL in your phone’s web browser to go directly to the website. |
If you still can’t access the Mobile Banking website, please contact your mobile service carrier.
To download the Mobile Banking application, you must:
| Have an online banking account. |
| Have a mobile phone that supports downloaded applications. |
| Have a wireless data plan with your mobile service carrier. |
| Register for Mobile Banking and select the downloadable application service. |
Mobile Banking is optimized for
iPhones, BlackBerries, and many other types of phones. However, some
carriers don’t support application downloads to certain types of phones.
If you have any problems downloading Mobile Banking, check with your
carrier to make sure it is supported on your phone.
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For BlackBerries and most other phones, you can download Mobile Banking directly to your phone. During registration we send you a link to download the application. Click the link to initiate the download. When the download is complete, you’ll go to the Login page. You’ll also see Mobile Banking on your launch page.
During registration, we send you a unique link to the App Store store where you can download Touch Banking. If you find Touch Banking in the App Store without attempting to register, the download won’t work.
Download Touch Banking as you would any other application from the App Store. After you download and install the application, we send you a text message with an activation link. Click the link to launch the application and go to the Login page.
If you can’t find the message that we sent during registration with the download link for Mobile Banking, you can request another message. Go to the My Phones page in online banking, find the phone number, and select the option Download the application.
Every mobile phone and mobile network is different, so you may not be able to download Mobile Banking to your phone. If you’re having trouble, contact your mobile service carrier to make sure your phone supports application downloads.
How do I log in to Mobile Banking if I get the message "Session Expired"
on my phone?
If you receive the message Session Expired and you're unable to log in
in Mobile Banking, you may need to clear your Cache or delete Files by
following these instructions:
For Palm OS Software
- While on the web, access Options
- Click on Preferences
- Click on the Advanced tab
- Click the Clear Cache
For Windows Mobile Software
- While on the web, access Menu
- Click on Tools
- Click on Options
- Click on Memory tab
- Delete Files
Other carriers/software
- Access the phone's Options
- Clear or reset cache or delete files
By clearing cache or deleting files, you are deleting any temporary, old
files that are preventing you from login into Mobile Banking.
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How do I find out what my carrier's email or SMS address is for text
messages?
Every carrier has a different way of delivering text messages via email
- you may need to contact your service provider to find out the specific
address their system uses. Some SMS/email address examples are:
- AT&T: xxxxxxxxxx@mms.att.net
- Sprint: xxxxxxxxxx@messaging.sprintpcs.com
- T-Mobile: xxxxxxxxxx@tmomail.net
- Alltel: xxxxxxxxxx@alltelmessage.com
- US Cellular: xxxxxxxxxx@email.uscc.net
- Verizon: xxxxxxxxxx@vtext.com
- Viaero: xxxxxxxxxx@viaerosms.com
When in doubt, or if you're unsure of your carrier's SMS Address, for
all carriers: xxxxxxxxxx@teleflip.com
Please Note: Your mobile carrier's text messaging
and web access charges may apply. Web access is needed to use
Mobile Banking. Please check with your service provider for
details on specific fees and charges.
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Home Federal invites you to "Build Your Future at Home".
This information provided for you by Home
Federal Bank.
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